Effortless Beauty Starts With Silky Solutions
Simplify your routine with advanced grooming and hair growth solutions that bring out your natural confidence
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Frequently Asked Questions
What type of products do Silky Solutions offer?
We offer both hair grooming and hair growth products.
Are your devices suitable for both men and women?
Yes! All Silky Solutions products are designed to be gender-inclusive.
Where are you located?
Our head office is located in Melbourne Victoria, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at silkysolutions1@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
At Silky Solutions, our mission is to help people achieve smoother skin and stronger, healthier hair with ease. We design innovative, effective grooming and hair growth tools that simplify self-care routines—empowering confidence and comfort in every step.
Fast, Free & Secure Shipping Australia Wide
At Silky Solutions, we believe confidence shouldn’t have to wait. That’s why we offer fast, free shipping on every order. Your grooming essentials are carefully packed and delivered straight to your door—so you can start feeling your best sooner.